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Fed up with always being in the slow queue? That’s why queues are being ‘designed out’


Mortimer, G and Grimmer, L, Fed up with always being in the slow queue? That's why queues are being designed out', The Conversation, The Conversation Media Group Ltd, Australia, 5 June 2018 (2018) [Magazine Article]

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Whether it is lining up to pay for your groceries, making a bank transaction, or waiting for a table at a trendy restaurant, time costs money. As businesses become aware of the direct and indirect costs of waiting, they are looking at innovative ways to reduce these expenses by "designing out" queues. The challenge for anyone serving the public in a way that involves waiting is that they must manage people’s perceptions as well as optimising the rate at which they are served.

Item Details

Item Type:Magazine Article
Keywords:Queuing, retail, movement
Research Division:Commerce, Management, Tourism and Services
Research Group:Marketing
Research Field:Marketing communications
Objective Division:Commercial Services and Tourism
Objective Group:Property, business support services and trade
Objective Field:Wholesale and retail trade
UTAS Author:Grimmer, L (Dr Louise Grimmer)
ID Code:126309
Year Published:2018
Deposited By:TSBE
Deposited On:2018-06-05
Last Modified:2018-06-18

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