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Emotional labour demands in enabling education: A qualitative exploration of the unique challenges and protective factors


Crawford, N and Olds, A and Lisciandro, J and Jaceglav, M and Westacott, M and Osenieks, L, Emotional labour demands in enabling education: A qualitative exploration of the unique challenges and protective factors, Student Success, 9, (1) pp. 23-33. ISSN 2205-0795 (2018) [Refereed Article]


Copyright Statement

Copyright 2018 The Authors. Licensed under Creative Commons Attribution 4.0 International (CC BY 4.0)

DOI: doi:10.5204/ssj.v9i1.430


Students in enabling programs bring richness, diversity, and complexity to the teaching and learning environment. They are often from under-represented backgrounds, have experienced educational disadvantage or disruption, belong to multiple equity groups, and face academic and non-academic challenges, including mental ill-health. This pilot study explored academic staff experiences in teaching and supporting students in enabling programs. Using a collaborative autoethnographical approach, four members of a multi-institutional research group wrote first-person reflections in response to guiding questions. From generative and reflective discussions, different themes arose. A major theme was the high ‘emotional labour demands’ of teaching a vulnerable cohort, with both positive and negative effects on staff. Other major themes included: the diversity of emotional responses and coping strategies; the complex, sometimes contradictory, role of the enabling educator; the importance of communities of care and support; and the impact of witnessing students’ transformations. Within these themes, the challenges, rewards, and protective factors, which mitigate stress among enabling educators, were identified.

Item Details

Item Type:Refereed Article
Keywords:enabling education, preparation, mental health, staff (academic/teacher) perspectives, emotional labour demands, transformation, protective factors
Research Division:Education
Research Group:Other education
Research Field:Other education not elsewhere classified
Objective Division:Education and Training
Objective Group:Other education and training
Objective Field:Other education and training not elsewhere classified
UTAS Author:Crawford, N (Dr Nicole Crawford)
UTAS Author:Osenieks, L (Ms Lesley Osenieks)
ID Code:125153
Year Published:2018
Web of Science® Times Cited:7
Deposited By:ED Student Life and Enrichment
Deposited On:2018-04-03
Last Modified:2019-02-22
Downloads:84 View Download Statistics

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