eCite Digital Repository

Service System Well-being: Conceptualising a Macro-Level Concept


Laud, G and Leo, C and Chou, C, Service System Well-being: Conceptualising a Macro-Level Concept, SERVSIG Proceedings, 14-16 June 2018, Paris, France, pp. 435-438. ISBN 978-2-9516606-3-2 (2018) [Refereed Conference Paper]

Copyright Statement

Copyright unknown

Official URL:


The relevance of improving individual well-being has recently gained traction within the marketing literature (e.g. Ostrom et al., 2015), for instance it is a key tenant of transformative service, consumer and social marketing research. The marketing literature on well-being investigates behaviours, attitudes, cognitive processes, interactions and social processes (e.g. Mendel and van Doorn, 2014) to understand how well-being manifests in individuals. While assessing individual well-being is crucial, understanding the larger contexts, such as the service system in which individuals are embedded, is also relevant. Adopting a holistic perspective on well-being is a neglected area of service research (Anderson and Ostrom, 2015). The socio-cultural systems where individuals and collectives immerse themselves have considerable influence on well-being; without incorporating elements of holistic well-being, we possess only partial knowledge about how to manage and improve individual and collective well-being (Anderson et al.,2013).

Item Details

Item Type:Refereed Conference Paper
Keywords:service system, collective well-being, value co-creation
Research Division:Commerce, Management, Tourism and Services
Research Group:Marketing
Research Field:Marketing theory
Objective Division:Economic Framework
Objective Group:Management and productivity
Objective Field:Marketing
UTAS Author:Laud, G (Dr Gauri Laud)
ID Code:124778
Year Published:2018
Deposited By:TSBE
Deposited On:2018-03-08
Last Modified:2019-01-15

Repository Staff Only: item control page