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Nurses' experiences of unprofessional behaviors in the emergency department: a qualitative study


Parizad, N and Hassankhani, H and Rahmani, A and Mohammadi, E and Lopez, V and Cleary, M, Nurses' experiences of unprofessional behaviors in the emergency department: a qualitative study, Nursing and Health Sciences, 20, (1) pp. 54-59. ISSN 1441-0745 (2018) [Refereed Article]

Copyright Statement

2017 John Wiley & Sons Australia

DOI: doi:10.1111/nhs.12386


The nursing profession is focused on serving others and has high expectations that each member behaves professionally and ethically, as articulated in nursing codes of practice and conduct. Where these are not upheld, inappropriate and unprofessional workplace behaviors follow. Regrettably, unprofessional behavior is neither new nor constrained to the nursing profession, but is known to negatively impact staff and workplace relationships, and importantly, patient safety and care. The aim of this qualitative study was to explore Iranian nurses' experiences of professional communication between colleagues in the emergency department. Fifteen individual interviews were conducted. The overarching theme to emerge from the data was workplace communication, supported by two subthemes: unprofessional behavior and stressors in the workplace. Individually and collectively, these subthemes demonstrated staff attitudes and behaviors that are inconsistent with expectations of professional behavior and practice. Management proactively addressing unprofessional workplace behaviors is fundamental to establishing and maintaining positive workplace environments and supporting safe, quality patient care.

Item Details

Item Type:Refereed Article
Keywords:bullying, emergency department, Iran, research, safety, unprofessional behavior
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Mental health services
Objective Division:Health
Objective Group:Public health (excl. specific population health)
Objective Field:Mental health
UTAS Author:Cleary, M (Professor Michelle Cleary)
ID Code:124218
Year Published:2018
Web of Science® Times Cited:3
Deposited By:Health Sciences
Deposited On:2018-02-14
Last Modified:2019-03-25

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