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An investigation of online word-of-mouth communication in a collectivist society: A conceptual framework
conference contribution
posted on 2023-05-24, 17:20 authored by Lin YangLin Yang, Fam, K-S, Richard, JEThe Internet provides consumers with various venues to share their experiences and views. The power and process of personal influence has been reinforced by various phenomena, such as buzz (Carl, 2006) and tipping points (Gladwell, 2000). Marketers are particularly interested in better understanding online word-of-mouth (WOM) because traditional forms of communication appear to be losing effectiveness (Nail, 2005). As online WOM communication becomes increasingly important and prevalent in today’s consumers’ interpersonal communication, it attracts considerable attention across disciplines including sociology, communication and information management. Given the increasing and persuasive power attributed to word-of-mouth communication, an understanding of what affects consumers’ online WOM behaviour is vital for marketers in order to increase their chances of tapping this online WOM communication.
History
Publication title
2010 Global Marketing Conference ProgramPagination
747-750Department/School
TSBEPublisher
Korean Academy of Marketing Science Society for Marketing AdvancesPlace of publication
JapanEvent title
2010 Global Marketing ConferenceEvent Venue
TokyoDate of Event (Start Date)
2010-09-09Date of Event (End Date)
2010-09-11Repository Status
- Restricted