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Patient-centric workplace culture: a balancing act for nursing leaders
Citation
Siddiqui, N and Fitzgerald, A, Patient-centric workplace culture: a balancing act for nursing leaders, American Journal of Nursing Research, 5, (5) pp. 165-172. ISSN 2378-5594 (2017) [Refereed Article]
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Copyright Statement
Copyright 2017 Science and Education Publishing. Licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) https://creativecommons.org/licenses/by/4.0/
Official URL: http://pubs.sciepub.com/ajnr/5/5/2/
Abstract
In Australia and globally, developing a patient-centric workplace culture is an ongoing challenge. Nurse managers must reflect on what a balanced functioning of patient-centric workplace culture entails and how to develop it in a context constrained by rising healthcare costs. This study has investigated nurses’ perspective of the association between a patient-centric workplace culture and practical issues such as nurse staffing and perceived quality of nursing care. A mixed methods study design involved sequential (equal status and partially mixed) data gathering from nurses in public hospitals in NSW, Australia. First, a survey questionnaire was employed and yielded 136 responses after adjustment for missing data. This data was analysed using descriptive analysis techniques in SPSS. Then 21 self-nominated nurse managers were interviewed face to face. This qualitative data was transcribed and analysed for recurring themes using a continuous comparative method (CCM). Correlations of patient-centric workplace culture, with nurse staffing (rS = .655) and perceived quality of nursing care (rS = .593) were moderate. Correlation between nurse staffing and perceived quality of nursing care (rS = .410) also existed. Analysis of the interview data resulted in two major themes: the first theme confirmed the association between the three constructs of patient-centric workplace culture, nurse staffing and perceived quality of nursing care. The second theme identified gaps in embedding the espoused patient-centric workplace culture. The study revealed that a patientcentric workplace culture could facilitate positive relationships between nurse staffing and the perceived quality of nursing care. This would happen when patient-centric workplace culture focuses on proactive change management, teamwork and prioritises patient care and adequate nurse staffing. A critical need for nurse managers is to become positive leaders, who can build and embed a patient-centric workplace culture in today’s resource constrained environment.
Item Details
| Item Type: | Refereed Article |
|---|---|
| Keywords: | organizational culture, nursing leadership, patient-centric workplace culture, quality of care, nurse staffing |
| Research Division: | Commerce, Management, Tourism and Services |
| Research Group: | Strategy, management and organisational behaviour |
| Research Field: | Organisational behaviour |
| Objective Division: | Expanding Knowledge |
| Objective Group: | Expanding knowledge |
| Objective Field: | Expanding knowledge in commerce, management, tourism and services |
| UTAS Author: | Siddiqui, N (Dr Nazlee Siddiqui) |
| ID Code: | 122454 |
| Year Published: | 2017 |
| Deposited By: | TSBE |
| Deposited On: | 2017-11-15 |
| Last Modified: | 2018-05-24 |
| Downloads: | 75 View Download Statistics |
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