Karimi, L and Dadich, A and Fulop, L and Leggat, SG and Rada, J and Kippist, L and Eljiz, K and Smyth, A and Fitzgerald, JA, Empirical exploration of brilliance in health care: perceptions of health professionals, Australian Health Review, 43, (3) pp. 336-343. ISSN 0156-5788 (2017) [Refereed Article]
Objective. The aim of the present study was to develop a positive organisational scholarship in health care approach to health management, informed by health managers and health professionals’ experiences of brilliance in health care delivery.
Methods. A sample of postgraduate students with professional and/or management experience within a health service was invited to share their experiences of brilliant health services via online discussions and a survey running on the SurveyMonkey platform. A lexical analysis of student contributions was conducted using the individual as the unit of analysis.
Results. Using lexical analysis, the examination of themes in the concept map, the relationships between themes and the relationships between concepts identified ‘care’ as the most important concept in recognising brilliance in health care, followed by the concepts of ‘staff’ and ‘patient’.
Conclusions. The research presents empirical material to support the emergence of an evidence-based health professional perspective of brilliance in health management. The findings support other studies that have drawn on both quantitative and qualitative materials to explore brilliance in health care. Pockets of brilliance have been previously identified as catalysts for changing health care systems. Both quality, seen as driven from the outside, and excellence, driven from within individuals, are necessary to produce brilliance.
|Item Type:||Refereed Article|
|Keywords:||patient care, surgery, teams|
|Research Division:||Medical and Health Sciences|
|Research Group:||Public Health and Health Services|
|Research Field:||Health Care Administration|
|Objective Group:||Health and Support Services|
|Objective Field:||Health and Support Services not elsewhere classified|
|Author:||Eljiz, K (Dr Kathy Eljiz)|
|Deposited By:||Office of TSBE|
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