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Applying configurational thinking to identify recipes for producing service innovation in the service sector


Torugsa, N and Arundel, A and Robertson, PL, Applying configurational thinking to identify recipes for producing service innovation in the service sector, International Journal of Innovation Management pp. 1-23. ISSN 1363-9196 (2018) [Refereed Article]

Copyright Statement

World Scientific Publishing Europe 2018

DOI: doi:10.1142/S1363919618500494


Using data from a sample of 2,528 European service firms, this study applies configurational thinking to identify combinations or "recipes" of attributes that can result in service innovation. Attributes of interest include the sector of service activities, the type of market served, the presence of production in other countries, the introduction of potentially complementary process and organisational innovations, and investment in research and development. We employ crisp-set qualitative comparative analysis (QCA) to identify recipes for service innovation, and verify the results using logit regression. By revealing several recipes for service innovation and demonstrating the value of QCAs configurational thinking in providing a nuanced picture of the heterogeneity of innovation activities at the level of individual firms, our findings provide valuable linkages to managerial actions and have the potential for revitalising theory of service innovation.

Item Details

Item Type:Refereed Article
Keywords:configurational thinking, qualitative comparative analysis, service innovation, service firms, causal complexity
Research Division:Commerce, Management, Tourism and Services
Research Group:Strategy, management and organisational behaviour
Research Field:Innovation management
Objective Division:Economic Framework
Objective Group:Management and productivity
Objective Field:Technological and organisational innovation
UTAS Author:Torugsa, N (Dr Ann Torugsa)
UTAS Author:Arundel, A (Professor Anthony Arundel)
UTAS Author:Robertson, PL (Professor Paul Robertson)
ID Code:122295
Year Published:2018 (online first 2017)
Web of Science® Times Cited:2
Deposited By:TSBE
Deposited On:2017-11-08
Last Modified:2018-05-24

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