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Current efforts to improve nursing handover frequently use prescriptive approaches based on research evidence of handover issues within a single nursing ward or nursing specialty. Despite reported handover improvement, few studies adequately consider the transferability of results to other nursing handover environments or acknowledge the unique attributes that supported sustained improvement. With the increasing diffusion of electronic tools it has become even more critical to ensure that socio-technical issues that may impact on the quality and safety of nursing handovers are identified. This paper describes a qualitative research project that examined nursing handover in three different wards - General Medicine, General Surgery and Department of Emergency Medicine in a tertiary teaching hospital. Through conduct of a detailed analysis of nursing handover processes, this paper highlights the similarities and differences in the handover among the three different wards and presents five key socio-technical insights to support safe nursing handover.

Item Type:	Refereed Article
Keywords:	nursing handover, patient safety, medical error, implementation science, continuity of care, handoff
Research Division:	Medical and Health Sciences
Research Group:	Public Health and Health Services
Research Field:	Health Care Administration
Objective Division:	Health
Objective Group:	Health and Support Services
Objective Field:	Health Policy Evaluation
Author:	Wong, MC (Dr Ming Wong)
Author:	Yee, KC (Dr Kwang Yee)
Author:	Turner, P (Associate Professor Paul Turner)
ID Code:	120515
Year Published:	2017
Deposited By:	Medicine (Discipline)
Deposited On:	2017-08-28
Last Modified:	2018-01-05
Downloads:	26 View Download Statistics