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Getting more efficient Rapid Response System (RRS) utilization by the use of a general ward based deteriorating patient contract


Buist, D and Marshall, S and Shearer, B and Finnigan, M and Hore, T and Sturgess, T and Wilson, S, Getting more efficient Rapid Response System (RRS) utilization by the use of a general ward based deteriorating patient contract, Safety in Health, 1 pp. 1-7. ISSN 2056-5917 (2015) [Refereed Article]


Copyright Statement

Copyright 2015 Buist et al.; licensee BioMed Central. Licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) The Creative Commons Public Domain Dedication waiver ( applies to the data made available in this article, unless otherwise stated.

DOI: doi:10.1186/2056-5917-1-8


Objective: To determine if a general ward-based plan to address the deteriorating patient could improve RRS utilization over and above a mandatory organizational policy and procedure.

Design: A two stage methodology: First, engagement with ward providers and users of the RRS to generate ward-based interventions; Second, measurement of the incidence of missed/delayed RRS calls, RRS calls, cardiac arrests and unplanned intensive care unit admission both prior to the intervention and 12 months post implementation.

Setting: Monash Health is a comprehensive healthcare network with 570 adult in-patient beds across four metropolitan teaching hospitals in the south-eastern sector of Melbourne.

Results: The interventions selected for intervention were: (1) a ward based agreement on how to best locally optimize management of the deteriorating patient,(2) an improved communication protocol, and (3) a revision of the education program for staff. Post intervention the aggregate rate of missed/delayed RRS calls reduced across all wards (1.05 to 0.34 per 1000 bed days, p = 0.049). This occurred without a change in the rate of RRS activation (7.98 per 1000 bed days pre-intervention versus 7.85 bed days post-intervention). The incidence of cardiac arrests or unplanned interventions did not change post intervention.

Conclusions: Engagement of the users of a system like the RRS activation protocol can improve compliance rates with protocols when the users have ownership of the process.

Item Details

Item Type:Refereed Article
Keywords:professional incompetence
Research Division:Biomedical and Clinical Sciences
Research Group:Clinical sciences
Research Field:Clinical sciences not elsewhere classified
Objective Division:Health
Objective Group:Clinical health
Objective Field:Clinical health not elsewhere classified
UTAS Author:Buist, D (Professor Michael Buist)
ID Code:120493
Year Published:2015
Deposited By:Office of the School of Medicine
Deposited On:2017-08-26
Last Modified:2017-09-25
Downloads:133 View Download Statistics

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