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It takes two to tango: customization and standardization as colluding logics in healthcare
journal contribution
posted on 2023-05-22, 03:07 authored by Greenfield, D, Kathy Eljiz, Kerryn Butler-HendersonKerryn Butler-HendersonThe healthcare context is characterized with new developments, technologies, ideas and expectations that are continually reshaping the frontline of care delivery. Mannion and Exworthy identify two key factors driving this complexity, ‘standardization’ and ‘customization,’ and their apparent resulting paradox to be negotiated by healthcare professionals, managers and policy makers. However, while they present a compelling argument an alternative viewpoint exists. An analysis is presented that shows instead of being ‘competing’ logics in healthcare, standardization and customization are long standing ‘colluding’ logics. Mannion and Exworthy’s call for further sustained work to understand this complex, contested space is endorsed, noting that it is critical to inform future debates and service decisions.
History
Publication title
International Journal of Health Policy and ManagementVolume
6Issue
7Pagination
1-3ISSN
2322-5939Department/School
College Office - College of Business and EconomicsPublisher
Kerman University of Medical SciencesPlace of publication
Islamic Republic of IranRepository Status
- Restricted