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Complex Clinical Communication Practices: How do information receivers assimilate and act upon information for Patient Care?

Citation

Wong, MC and Yee, KC and Turner, P, Complex Clinical Communication Practices: How do information receivers assimilate and act upon information for Patient Care?, Studies in Health Technology and Informatics, 234, (1) pp. 376-381. ISSN 0926-9630 (2017) [Refereed Article]


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© 2017 The authors and IOS Press. Licensed under Creative Commons Attribution Non-Commercial 4.0 International (CC BY-NC 4.0). https://creativecommons.org/licenses/by-nc/4.0/

DOI: doi:10.3233/978-1-61499-742-9-376

Abstract

Improving clinical communication is imperative to improving the quality and safety of patient care. Significant efforts have been made to improve clinical communication and patient safety, guided by the mantra of "the right information, to the right person, in the right place, at the right time". The design and implementation of information communication technologies (ICTs) has been considered as one of the major developments in improving patient care. Clinical communication in today’s clinical practice is complex and involves multidisciplinary teams using different types of media for information transfer. This paper argues that traditional communication theories fail to adequately capture and describe contemporary clinical communicative practices or to provide insight into how information transferred is actually assimilated and/or utilised for patient care. This paper argues for the need to more fully consider underlying assumptions about the role of information in clinical communication and to recognise how the attributes of information receivers, especially where ICTs are deployed influence outcomes. The paper presents a discussion regarding the need to consider information receivers as the foundation for clinical communication improvement and future design and development of ICTs to improve patient care.

Item Details

Item Type:Refereed Article
Keywords:Patient safety, clinical communication, communication theory
Research Division:Information and Computing Sciences
Research Group:Library and Information Studies
Research Field:Health Informatics
Objective Division:Information and Communication Services
Objective Group:Computer Software and Services
Objective Field:Information Processing Services (incl. Data Entry and Capture)
Author:Wong, MC (Dr Ming Wong)
Author:Yee, KC (Dr Kwang Yee)
Author:Turner, P (Associate Professor Paul Turner)
ID Code:116127
Year Published:2017
Deposited By:Computing and Information Systems
Deposited On:2017-05-02
Last Modified:2017-07-10
Downloads:1 View Download Statistics

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