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Complex clinical communication practices: how do information receivers assimilate and act upon information for patient care?


Wong, MC and Yee, KC and Turner, P, Complex clinical communication practices: how do information receivers assimilate and act upon information for patient care?, Studies in Health Technology and Informatics, 234, (1) pp. 376-381. ISSN 0926-9630 (2017) [Contribution to Refereed Journal]


Copyright Statement

© 2017 The authors and IOS Press. Licensed under Creative Commons Attribution Non-Commercial 4.0 International (CC BY-NC 4.0).

DOI: doi:10.3233/978-1-61499-742-9-376


Improving clinical communication is imperative to improving the quality and safety of patient care. Significant efforts have been made to improve clinical communication and patient safety, guided by the mantra of "the right information, to the right person, in the right place, at the right time". The design and implementation of information communication technologies (ICTs) has been considered as one of the major developments in improving patient care. Clinical communication in today’s clinical practice is complex and involves multidisciplinary teams using different types of media for information transfer. This paper argues that traditional communication theories fail to adequately capture and describe contemporary clinical communicative practices or to provide insight into how information transferred is actually assimilated and/or utilised for patient care. This paper argues for the need to more fully consider underlying assumptions about the role of information in clinical communication and to recognise how the attributes of information receivers, especially where ICTs are deployed influence outcomes. The paper presents a discussion regarding the need to consider information receivers as the foundation for clinical communication improvement and future design and development of ICTs to improve patient care.

Item Details

Item Type:Contribution to Refereed Journal
Keywords:patient safety, clinical communication, communication theory
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health informatics and information systems
Objective Division:Information and Communication Services
Objective Group:Information systems, technologies and services
Objective Field:Information systems, technologies and services not elsewhere classified
UTAS Author:Wong, MC (Dr Ming Wong)
UTAS Author:Yee, KC (Dr Kwang Yee)
UTAS Author:Turner, P (Associate Professor Paul Turner)
ID Code:116127
Year Published:2017
Web of Science® Times Cited:3
Deposited By:Information and Communication Technology
Deposited On:2017-05-02
Last Modified:2018-12-13
Downloads:60 View Download Statistics

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