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The objective of this study is to identify the most influential factors that affect choice of ocean container carrier by freight forwarders. It identifies the most influential factors considered by them when selecting ocean container carriers by analysing data collected from a survey of 105 freight forwarding organisations in Ghana. Exploratory factor analysis is used to identify the underlying factors which influence the selection of carrier. The findings of the study indicate that service quality, document accuracy, freight rates, environmental issues, schedule reliability and quick handling are the most influential factors that guide freight forwarders when purchasing liner shipping service. This study provides a better understanding of these influential factors from the perspective of the freight forwarders themselves. The findings are important to ocean container carriers since they can enable liner shipping companies to channel resources appropriately in response to factors which are identified as determining freight forwarder carrier selection.

Item Type:	Refereed Article
Keywords:	freight forwarders, ocean container carriers, carrier selection factors
Research Division:	Commerce, Management, Tourism and Services
Research Group:	Transportation, logistics and supply chains
Research Field:	Transportation, logistics and supply chains not elsewhere classified
Objective Division:	Transport
Objective Group:	Other transport
Objective Field:	Other transport not elsewhere classified
UTAS Author:	Fanam, PD (Dr Peter Fanam)
UTAS Author:	Nguyen, H-O (Associate Professor Oanh Nguyen)
UTAS Author:	Cahoon, S (Professor Stephen Cahoon)
ID Code:	115915
Year Published:	2016
Deposited By:	Maritime and Logistics Management
Deposited On:	2017-04-20
Last Modified:	2018-01-15
Downloads:	142 View Download Statistics