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The expression of suppression: Loss and emotional labour in narratives of organisational change
Citation
Bryant, M and Wolfam Cox, J, The expression of suppression: Loss and emotional labour in narratives of organisational change, Journal of Management & Organization, 12, (2) pp. 116-130. ISSN 1833-3672 (2006) [Refereed Article]
Abstract
his paper focuses on themes of emotionality and emotional labour derived inductively from retrospective narratives constructed by employees who experienced rapid organisational change and specifically addresses the question: 'How do people talk about the need to 'dull down' their emotions during situations of organisational change?' We highlight themes of loss associated with retrospective displays of emotion and argue that loss and emotion management are most typically associated with issues concerning transition from the past or resistance to the future. We show how emotional labour serves both to mute and, ironically, to heighten emotions in the talk of change and extend studies of emotional labour beyond the service encounter and into the realm of organisational change.
Item Details
Item Type: | Refereed Article |
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Keywords: | emotional labour, loss, organizational change, narratives, retrospection |
Research Division: | Commerce, Management, Tourism and Services |
Research Group: | Strategy, management and organisational behaviour |
Research Field: | Organisational planning and management |
Objective Division: | Expanding Knowledge |
Objective Group: | Expanding knowledge |
Objective Field: | Expanding knowledge in commerce, management, tourism and services |
UTAS Author: | Bryant, M (Professor Melanie Bryant) |
ID Code: | 114019 |
Year Published: | 2006 |
Deposited By: | TSBE |
Deposited On: | 2017-02-02 |
Last Modified: | 2017-02-02 |
Downloads: | 0 |
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