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Towards user acceptance of biometric technology in E-Government: A survey study in the Kingdom of Saudi Arabia
Citation
Alhussain, T and Drew, S, Towards user acceptance of biometric technology in E-Government: A survey study in the Kingdom of Saudi Arabia, International Conference on e-Business, e-Services, and e-Society, 23 - 25 September, Nancy, France (2009) [Refereed Conference Paper]
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Abstract
The paper discussed an exploratory study of government employees’
perceptions of the introduction of biometric authentication at the workplace in
the Kingdom of Saudi Arabia. We suggest that studying the factors affecting
employees’ acceptance of new technology will help ease the adoption of
biometric technology in other e-government applications. A combination of
survey and interviews was used to collect the required data. Interviews were
conducted with managers and questionnaires were given to employees from two
different government organisations in the Kingdom of Saudi Arabia to
investigate the employees’ perceptions of using biometrics. The results of this
study indicate a significant digital and cultural gap between the technological
awareness of employees and the preferred authentication solutions promoted by
management. A lack of trust in technology, its potential for misuse and
management motives reflect the managers’ need to consider their
responsibilities for narrowing these gaps. It was apparent that overcoming
employees’ resistance is an essential issue facing biometric implementation.
Based on the research we recommend that an awareness and orientation process
about biometrics should take place before the technology is introduced into the
organisation.
Item Details
Item Type: | Refereed Conference Paper |
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Keywords: | E-government, Biometric technology, Users’ perceptions, Kingdom of Saudi Arabia |
Research Division: | Language, Communication and Culture |
Research Group: | Communication and media studies |
Research Field: | Communication technology and digital media studies |
Objective Division: | Expanding Knowledge |
Objective Group: | Expanding knowledge |
Objective Field: | Expanding knowledge in the information and computing sciences |
UTAS Author: | Drew, S (Dr Steve Drew) |
ID Code: | 112121 |
Year Published: | 2009 |
Deposited By: | Curriculum and Academic Development |
Deposited On: | 2016-10-27 |
Last Modified: | 2016-11-22 |
Downloads: | 0 |
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