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The Effects of Website Quality on Adoption of E-Government Service: An Empirical Study Applying UTAUT Model Using SEM
Citation
Alshehri, M and Drew, S and Alhussain, T and Alghamdi, R, The Effects of Website Quality on Adoption of E-Government Service: An Empirical Study Applying UTAUT Model Using SEM, 23rd Australasian Conference On Information Systems, 3-5 December 2012, Geelong, Victoria, pp. 1-13. (2012) [Refereed Conference Paper]
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Official URL: http://acis2012.deakin.edu.au/
Abstract
In today’s global age, e-government services have become the main channel for online communication between
the government and its citizens. They aim to provide citizens with more accessible, accurate, real-time and high
quality services. Therefore, the quality of government websites which provide e-services is an essential factor in
the successful adoption of e-government services by the public. This paper discusses an investigation of the
effect of the Website Quality (WQ) factor on the acceptance of using e-government services (G2C) in the
Kingdom of Saudi Arabia (KSA) by adopting the Unified Theory of Acceptance and Use of Technology
(UTAUT) Model. Survey Data collected from 400 respondents were examined using the structural equation
modelling (SEM) technique and utilising AMOS tools. This study found that the factors that significantly
influenced the Use Behaviour of e-government services in KSA (USE) include Performance Expectancy (PE),
Effort expectancy (EE), Facilitating Conditions (FC) and Website Quality (WQ), while the construct known
Social Influence (SI) did not. Moreover, the results confirm the importance of quality government websites
and support systems as one of the main significant and influential factors of e-government services adoption.
The results of this study can be helpful to Saudi’s governmental sectors to adjust their corporate strategies and
plans to advance successful adoption and diffusion of e-government services (G2C) in KSA.
Item Details
| Item Type: | Refereed Conference Paper |
|---|---|
| Keywords: | Website quality, e-government, KSA, UTAUT, SEM, AMOS |
| Research Division: | Language, Communication and Culture |
| Research Group: | Communication and media studies |
| Research Field: | Communication technology and digital media studies |
| Objective Division: | Expanding Knowledge |
| Objective Group: | Expanding knowledge |
| Objective Field: | Expanding knowledge in the information and computing sciences |
| UTAS Author: | Drew, S (Dr Steve Drew) |
| ID Code: | 112099 |
| Year Published: | 2012 |
| Deposited By: | Curriculum and Academic Development |
| Deposited On: | 2016-10-26 |
| Last Modified: | 2018-03-15 |
| Downloads: | 0 |
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