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Analysis of citizens' acceptance for e-Government services: applying the UTAUT model


Alshehri, M and Drew, S and AlGhamdi, R, Analysis of citizens' acceptance for e-Government services: applying the UTAUT model, Proceedings of the IADIS International Conferences: Theory and Practice in Modern Computing, July, Lisbon, Portugal, pp. 69-76. ISBN 978-972-8939-73-1 (2012) [Refereed Conference Paper]

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Copyright 2012 IADIS

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E-government services aims to provide citizens with more accessible, accurate, real-time and high quality services and information. Although the public sectors in Kingdom of Saudi Arabia (KSA) have promoted their e-Government services for many years, its uses and achievements are few. Therefore, this paper explores the key factors of Saudi citizensí acceptance through a research survey and by gathering empirical evidence based on the Unified Theory of Acceptance and the Use of Technology (UTAUT). Survey Data collected from 400 respondents was examined using structural equation modelling (SEM) technique and utilized AMOS tools. The study results explored the factors that affect the acceptance of e-government services in KSA based on UTAUT model. Moreover, as a result of this study an amended UTAUT model was proposed. Such a model contributes to the discussion and development of adoption models for technology.

Item Details

Item Type:Refereed Conference Paper
Keywords:E- Government, KSA, UTAUT, Information Systems adoption, SEM, AMOS
Research Division:Information and Computing Sciences
Research Group:Information systems
Research Field:Information systems not elsewhere classified
Objective Division:Expanding Knowledge
Objective Group:Expanding knowledge
Objective Field:Expanding knowledge in the information and computing sciences
UTAS Author:Drew, S (Dr Steve Drew)
ID Code:112098
Year Published:2012
Deposited By:Curriculum and Academic Development
Deposited On:2016-10-26
Last Modified:2018-04-04

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