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Employees’ Perceptions of Biometric Technology Adoption in E-Government: An Exploratory Study in the Kingdom of Saudi Arabia
Citation
Alhussain, T and Drew, S, Employees' Perceptions of Biometric Technology Adoption in E-Government: An Exploratory Study in the Kingdom of Saudi Arabia, E-Adoption and Technologies for Empowering Developing Countries: Global Advances: Global Advancements, IGI Global, SK Sharma (ed), Hershey, USA, pp. 129-142. ISBN 9781466600416 (2012) [Research Book Chapter]
Copyright Statement
Copyright 2012 IGI Global
Official URL: https://www.igi-global.com/book/adoption-technolog...
DOI: doi:10.4018/978-1-4666-0041-6.ch010
Abstract
This paper discusses an exploratory study of government employees’ perceptions of the introduction of biometric authentication at the workplace in the Kingdom of Saudi Arabia. The authors suggest that studying the factors affecting employees’ acceptance of new technology will help ease the adoption of biometric technology in other e-government applications. A combination of survey and interviews was used to collect the required data. Interviews were conducted with managers and questionnaires were given to employees from two different government organisations in Saudi Arabia to investigate the employees’
perceptions of using biometrics. The results of this study indicate a significant digital and cultural gap between the technological awareness of employees and the preferred authentication solutions promoted by management. A lack of trust in technology, its potential for misuse and management motives reflect the managers’ need to consider their responsibilities for narrowing these gaps. It was apparent that overcoming employees’ resistance is an essential issue facing biometric implementation. Based on the research the authors recommend that an awareness and orientation process about biometrics should
take place before the technology is introduced into the organisation.
Item Details
Item Type: | Research Book Chapter |
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Keywords: | biometric technology, e-government |
Research Division: | Language, Communication and Culture |
Research Group: | Communication and media studies |
Research Field: | Communication technology and digital media studies |
Objective Division: | Expanding Knowledge |
Objective Group: | Expanding knowledge |
Objective Field: | Expanding knowledge in the information and computing sciences |
UTAS Author: | Drew, S (Dr Steve Drew) |
ID Code: | 111939 |
Year Published: | 2012 |
Deposited By: | Curriculum and Academic Development |
Deposited On: | 2016-10-17 |
Last Modified: | 2018-04-04 |
Downloads: | 0 |
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