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The Impact of Trust on E-Government Services Acceptance: A Study of Users’ Perceptions by Applying UTAUT Model
Citation
Alshehri, M and Drew, S and Alhussain, T and Alghamdi, R, The Impact of Trust on E-Government Services Acceptance: A Study of Users' Perceptions by Applying UTAUT Model, International Journal of Technology Diffusion, 3, (2) pp. 50-61. ISSN 1947-9301 (2012) [Refereed Article]
Copyright Statement
Copyright 2012 IGI Global
DOI: doi:10.4018/jtd.2012040105
Abstract
Many governments around the world aim seriously to make their services available online and deliver it to
their citizens in professional and secure manner. E-government services aims to improve and facilitate the
communication between government and citizens by increasing the usage of Information and Communications
Technology (ICT) in government operations. It will provide all government services in electronic form to all
citizens in a timely, easy, high quality and effective manner with great productivity and time savings. However,
user acceptance is one of the essential keys for adoption and success of e-government application and services.
Many studies emphasize that trust is one of the important factors in the adoption studies of e-government.
This paper examines the effect of trust as independent variable of the unified theory of acceptance and use
of technology (UTAUT) model on user’s acceptance and use of e-government services in the Kingdom of
Saudi Arabia (KSA). Based on the amended (UTAUT) model we study the impact of trust on the adoption of
e-government services form citizens’ perception.
Item Details
Item Type: | Refereed Article |
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Keywords: | Analysis of Moment Structures (AMOS), E-Government Services, Information and Communications Technology (ICT), Structural Equation Modeling (SEM), Unified Theory of Acceptance and Use of Technology (UTAUT) |
Research Division: | Language, Communication and Culture |
Research Group: | Communication and media studies |
Research Field: | Communication technology and digital media studies |
Objective Division: | Expanding Knowledge |
Objective Group: | Expanding knowledge |
Objective Field: | Expanding knowledge in the information and computing sciences |
UTAS Author: | Drew, S (Dr Steve Drew) |
ID Code: | 111914 |
Year Published: | 2012 |
Deposited By: | Curriculum and Academic Development |
Deposited On: | 2016-10-14 |
Last Modified: | 2016-11-03 |
Downloads: | 0 |
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