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The Impact of Trust on E-Government Services Acceptance: A Study of Usersí Perceptions by Applying UTAUT Model


Alshehri, M and Drew, S and Alhussain, T and Alghamdi, R, The Impact of Trust on E-Government Services Acceptance: A Study of Users' Perceptions by Applying UTAUT Model, International Journal of Technology Diffusion, 3, (2) pp. 50-61. ISSN 1947-9301 (2012) [Refereed Article]

Copyright Statement

Copyright 2012 IGI Global

DOI: doi:10.4018/jtd.2012040105


Many governments around the world aim seriously to make their services available online and deliver it to their citizens in professional and secure manner. E-government services aims to improve and facilitate the communication between government and citizens by increasing the usage of Information and Communications Technology (ICT) in government operations. It will provide all government services in electronic form to all citizens in a timely, easy, high quality and effective manner with great productivity and time savings. However, user acceptance is one of the essential keys for adoption and success of e-government application and services. Many studies emphasize that trust is one of the important factors in the adoption studies of e-government. This paper examines the effect of trust as independent variable of the unified theory of acceptance and use of technology (UTAUT) model on userís acceptance and use of e-government services in the Kingdom of Saudi Arabia (KSA). Based on the amended (UTAUT) model we study the impact of trust on the adoption of e-government services form citizensí perception.

Item Details

Item Type:Refereed Article
Keywords:Analysis of Moment Structures (AMOS), E-Government Services, Information and Communications Technology (ICT), Structural Equation Modeling (SEM), Unified Theory of Acceptance and Use of Technology (UTAUT)
Research Division:Language, Communication and Culture
Research Group:Communication and media studies
Research Field:Communication technology and digital media studies
Objective Division:Expanding Knowledge
Objective Group:Expanding knowledge
Objective Field:Expanding knowledge in the information and computing sciences
UTAS Author:Drew, S (Dr Steve Drew)
ID Code:111914
Year Published:2012
Deposited By:Curriculum and Academic Development
Deposited On:2016-10-14
Last Modified:2016-11-03

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