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Challenges of e-Government Services Adoption in Saudi Arabia from an e-Ready Citizen Perspective


Alshehri, M and Drew, S, Challenges of e-Government Services Adoption in Saudi Arabia from an e-Ready Citizen Perspective, World Academy of Science, Engineering and Technology, 66 pp. 1053-1059. ISSN 2010-3778 (2010) [Refereed Article]


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Copyright 2010 World Academy of Science, Engineering and Technology Licensed under Creative Commons Attribution 4.0 International (CC BY 4.0)

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More and more governments around the world are introducing e-government as a means of reducing costs, improving services, saving time and increasing effectiveness and efficiency in the public sector Therefore e-government has been identified as one of the top priorities for Saudi government and all its agencies. However, the adoption of e-government is facing many challenges and barriers such as technological, cultural, organizational, and social issues which must be considered and treated carefully by any government contemplating its adoption. This paper reports on a pilot study amongst online (e-ready) citizens to identify the challenges and barriers that affect the adoption of e-government services especially from their perspective in Saudi society. Based on the analysis of data collected from an online survey the researcher was able to identify some of the important barriers and challenges from the e-ready citizen perspective. As a result, this study has generated a list of possible strategies to move towards successful adoption of egovernment services in Saudi Arabia.

Item Details

Item Type:Refereed Article
Keywords:Challenges, E-government services, adoption, Saudi Arabia
Research Division:Information and Computing Sciences
Research Group:Information systems
Research Field:Information systems not elsewhere classified
Objective Division:Education and Training
Objective Group:Learner and learning
Objective Field:Learner and learning not elsewhere classified
UTAS Author:Drew, S (Dr Steve Drew)
ID Code:111886
Year Published:2010
Deposited By:Curriculum and Academic Development
Deposited On:2016-10-13
Last Modified:2016-11-17
Downloads:131 View Download Statistics

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