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Challenges of e-Government Services Adoption in Saudi Arabia from an e-Ready Citizen Perspective
More and more governments around the world are introducing e-government as a means of reducing costs, improving services, saving time and increasing effectiveness and efficiency in the public sector Therefore e-government has been identified as one of the top priorities for Saudi government and all its agencies. However, the adoption of e-government is facing many challenges and barriers such as technological, cultural, organizational, and social issues which must be considered and treated carefully by any government contemplating its adoption. This paper reports on a pilot study amongst online (e-ready) citizens to identify the challenges and barriers that affect the adoption of e-government services especially from their perspective in Saudi society. Based on the analysis of data collected from an online survey the researcher was able to identify some of the important barriers and challenges from the e-ready citizen perspective. As a result, this study has generated a list of possible strategies to move towards successful adoption of egovernment services in Saudi Arabia.
History
Publication title
World Academy of Science, Engineering and TechnologyVolume
66Pagination
1053-1059ISSN
2010-3778Department/School
DVC - EducationPublisher
World Academy of Science Engineering and TechnologyPlace of publication
FranceRights statement
Copyright 2010 World Academy of Science, Engineering and Technology Licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) https://creativecommons.org/licenses/by/4.0/Repository Status
- Open