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A Comprehensive Analysis of E-government services adoption in Saudi Arabia: Obstacles and Challenges
Citation
Alshehri, M and Drew, S and Alfarraj, O, A Comprehensive Analysis of E-government services adoption in Saudi Arabia: Obstacles and Challenges, International Journal of Advanced Computer Science and Applications, 3, (2) pp. 1-6. ISSN 2158-107X (2012) [Refereed Article]
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Copyright Statement
Copyright 2012 The Authors Licensed under Creative Commons Attribution 4.0 International (CC BY 4.0) https://creativecommons.org/licenses/by/4.0/
DOI: doi:10.14569/IJACSA.2012.030201
Abstract
Often referred as Government to Citizen (G2C) egovernment
services, many governments around the world are
developing and utilizing ICT technologies to provide information
and services to their citizens. In Saudi Arabia (KSA) egovernment
projects have been identified as one of the top
government priority areas. However, the adoption of egovernment
is facing many challenges and barriers including
technological, cultural, organizational which must be considered
and treated carefully. This paper explores the key factors of user
adoption of e-government services through empirical evidence
gathered by survey of 460 Saudi citizens including IT department
employees from different public sectors. Based on the analysis of
data collected the researchers were able to identify some of the
important barriers and challenges from these different
perspectives. As a result, this study has generated a list of
possible recommendations for the public sector and policymakers
to move towards successful adoption of e-government
services in Saudi Arabia.
Item Details
Item Type: | Refereed Article |
---|---|
Keywords: | Challenges, E-government services, adoption, Saudi Arabia, Citizens perspective, IT employees |
Research Division: | Information and Computing Sciences |
Research Group: | Information systems |
Research Field: | Information systems not elsewhere classified |
Objective Division: | Education and Training |
Objective Group: | Schools and learning environments |
Objective Field: | Policies and development |
UTAS Author: | Drew, S (Dr Steve Drew) |
ID Code: | 111866 |
Year Published: | 2012 |
Deposited By: | Curriculum and Academic Development |
Deposited On: | 2016-10-12 |
Last Modified: | 2017-11-13 |
Downloads: | 400 View Download Statistics |
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