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Are healthcare accreditation surveys reliable?


Greenfield, D and Pawsey, M and Naylor, J and Braithwaite, J, Are healthcare accreditation surveys reliable?, Health Organisation and Management, 22, (2) pp. 105-116. ISSN 0952-6862 (2009) [Refereed Article]

DOI: doi:10.1108/09526860910944601


Purpose " The purpose of this article is to test whether healthcare accreditation survey processes are reliable. Design/methodology/approach " The study uses multiple methods to document stakeholder experiences and views on accreditation survey reliability. There were 29 research activities, comprising 25 focus groups, three interviews and a survey questionnaire. In total, 193 stakeholders participated; 134 in face-to-face activities and 56 via questionnaire. All were voluntary participants. Using open-ended questioning, stakeholders were asked to reflect upon accreditation survey reliability. Findings " Stakeholders perceived healthcare accreditation surveys to be a reliable activity. They identified six interrelated factors that simultaneously promoted and challenged reliability: the accreditation program, including organisational documentation and surveyor accreditation reports; members' relationship to the accrediting agency and survey team; accreditation agency personnel; surveyor workforce renewal; surveyor workforce management; and survey team conduct including coordinator role. The six factors realised shared expectations and conduct by accreditation stakeholders; that is, they enabled accreditation stakeholder self-governance. Practical implications " Knowledge gained can be used to improve accreditation program reliability, credibility and ongoing self-governance. Originality/value " The paper is a unique examination of healthcare accreditation surveys the reliability. The findings have potential application to reliability in other healthcare areas. © 2009, Emerald Group Publishing Limited

Item Details

Item Type:Refereed Article
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health services and systems not elsewhere classified
Objective Division:Health
Objective Group:Evaluation of health and support services
Objective Field:Evaluation of health and support services not elsewhere classified
UTAS Author:Greenfield, D (Professor David Greenfield)
ID Code:111316
Year Published:2009
Deposited By:TSBE
Deposited On:2016-09-07
Last Modified:2016-09-07

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