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Health service accreditation reinforces a mindset of high performance human resource management: lessons from an Australian study


Greenfield, D and Kellner, A and Townsend, K and Wilkinson, A and Lawrence, SA, Health service accreditation reinforces a mindset of high performance human resource management: lessons from an Australian study, International Journal for Quality in Health Care, 26, (4) pp. 372-377. ISSN 1353-4505 (2014) [Refereed Article]

DOI: doi:10.1093/intqhc/mzu039


Objective To investigate whether an accreditation program facilitates healthcare organizations (HCOs) to evolve and maintain high-performance human resource management (HRM) systems. Design Cross-sectional multimethod study. Setting and participants Healthcare organizations participating in the Australian Council on Healthcare Standards Evaluation and Quality Improvement Program (EQuIP 4) between 2007 and 2011. Main outcome measures Ratings across the EQuIP 4 HRM criteria, a clinical performance measure, surveyor reports (HRM information) and interview data (opinions and experiences regarding HRM and accreditation). Results Healthcare organizations identified as high performing on accreditation HRM criteria seek excellence primarily because of internal motivations linked to best practice. Participation in an accreditation program is a secondary and less significant influence. Notwithstanding, the accreditation program provides the HCO opportunity for internal and external review and assessment of their performance; the accreditation activities are reflective learning and feedback events. Conclusions This study reveals that HCOs that pursue highly performing HRM systems use participation in an accreditation program as an opportunity. Their organizational mindset is to use the program as a tool by which to reflect and obtain feedback on their performance so to maintain or improve their management of staff and delivery of care.

Item Details

Item Type:Refereed Article
Keywords:Accreditation, Healthcare, Standards, General practice, Research
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health services and systems not elsewhere classified
Objective Division:Health
Objective Group:Evaluation of health and support services
Objective Field:Evaluation of health and support services not elsewhere classified
UTAS Author:Greenfield, D (Professor David Greenfield)
ID Code:110125
Year Published:2014
Web of Science® Times Cited:15
Deposited By:TSBE
Deposited On:2016-07-19
Last Modified:2017-11-06

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