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Health service accreditation reinforces a mindset of high performance human resource management: lessons from an Australian study
journal contribution
posted on 2023-05-18, 20:51 authored by Greenfield, D, Kellner, A, Townsend, K, Wilkinson, A, Lawrence, SAObjective To investigate whether an accreditation program facilitates healthcare organizations (HCOs) to evolve and maintain high-performance human resource management (HRM) systems. Design Cross-sectional multimethod study. Setting and participants Healthcare organizations participating in the Australian Council on Healthcare Standards Evaluation and Quality Improvement Program (EQuIP 4) between 2007 and 2011. Main outcome measures Ratings across the EQuIP 4 HRM criteria, a clinical performance measure, surveyor reports (HRM information) and interview data (opinions and experiences regarding HRM and accreditation). Results Healthcare organizations identified as high performing on accreditation HRM criteria seek excellence primarily because of internal motivations linked to best practice. Participation in an accreditation program is a secondary and less significant influence. Notwithstanding, the accreditation program provides the HCO opportunity for internal and external review and assessment of their performance; the accreditation activities are reflective learning and feedback events. Conclusions This study reveals that HCOs that pursue highly performing HRM systems use participation in an accreditation program as an opportunity. Their organizational mindset is to use the program as a tool by which to reflect and obtain feedback on their performance so to maintain or improve their management of staff and delivery of care.
History
Publication title
International Journal for Quality in Health CareVolume
26Issue
4Pagination
372-377ISSN
1353-4505Department/School
College Office - College of Business and EconomicsPublisher
Oxford Univ PressPlace of publication
Great Clarendon St, Oxford, England, Ox2 6DpRepository Status
- Restricted