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Learning to manage: Development experiences of hospital frontline managers


Kellner, A and Townsend, K and Wilkinson, A and Lawrence, S and Greenfield, D, Learning to manage: Development experiences of hospital frontline managers, Human Resource Management Journal, 26, (4) pp. 505-522. ISSN 0954-5395 (2016) [Refereed Article]

Copyright Statement

Copyright 2016 John Wiley & Sons Ltd

DOI: doi:10.1111/1748-8583.12119


In high performing human resource management (HRM) systems, much responsibility for managing employees and associated processes is typically devolved to frontline managers (FLMs). Research indicates that undeveloped FLM HRM ability can impact performance, particularly in health-care organisations. We present the incidence and characteristics of HRM-oriented learning and development programs for FLMs in hospitals with high performing systems of HRM, and experiences of FLMs directly participating in them. We combine data from 50 Australian hospital accreditation reports with interviews from eight ‘high performance HRM’ cases. We find: almost all high performers develop FLM HRM ability; development programs are extremely diverse between hospitals and succession planning is deficient. While primarily focused on understanding ability, the study contributes to the ability, motivation, opportunity framework, proposing a model and new interrelationships between these variables in the FLM context.

Item Details

Item Type:Refereed Article
Keywords:AMO, front line managers, learning and development, HRM system, high performance
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health services and systems not elsewhere classified
Objective Division:Health
Objective Group:Evaluation of health and support services
Objective Field:Evaluation of health and support services not elsewhere classified
UTAS Author:Greenfield, D (Professor David Greenfield)
ID Code:109645
Year Published:2016
Web of Science® Times Cited:14
Deposited By:TSBE
Deposited On:2016-06-24
Last Modified:2017-11-06

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