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Predictors of job satisfaction amongst pharmacists in Malaysian public hospitals and healthcare clinics


Manan, MM and Azmi, Y and Lim, Z and Neoh, CF and Khan, TM and Ming, LC, Predictors of job satisfaction amongst pharmacists in Malaysian public hospitals and healthcare clinics, Journal of Pharmacy Practice and Research, 45, (4) pp. 404-411. ISSN 1445-937X (2015) [Refereed Article]

Copyright Statement

Copyright 2015 Society of Hospital Pharmacists Australia

DOI: doi:10.1002/jppr.1094


Background: For the past 10 years, the pharmacist workforce in Malaysia has experienced radical changes in demography, job scope and expectations as well as remuneration due to a drastic surge in the number of pharmacists employed in the public sector.

Aim: To investigate the level of job satisfaction amongst pharmacists working in the public sector in Malaysia.

Methods: A cross-sectional survey was conducted amongst registered pharmacists working in three of the most populated states in Malaysia. A validated questionnaire consisting of three sections was used to investigate intrinsic and extrinsic factors of job satisfaction and their overall job satisfaction.

Results: Analysis of responses from 161 pharmacists revealed significant differences in job satisfaction with age and length of service. Pharmacists within the age group of 35–45 years were more satisfied with their jobs than younger pharmacists. Findings also showed that pharmacists who had been working for more than 7 years tended to be more satisfied with their jobs. Type of institution, position held and gender did not appear to influence job satisfaction. Intrinsic factors such as autonomy, contribution, creativity and challenge had significant impact on job satisfaction; creativity had the strongest impact as compared with other factors. Extrinsic factors such as salary, supervision feedback and job atmosphere also had significant impact on job satisfaction.

Conclusion: Only 52% of the pharmacists who responded were satisfied with their current jobs. The study outcomes indicate the major factors that affect pharmacists’ job satisfaction. Factors affecting job satisfaction could be used by policy makers and pharmacy managers to design retention strategies.

Item Details

Item Type:Refereed Article
Keywords:pharmacy, work satisfaction, job stress, intrinsic and extrinsic factors, workforce, employment.
Research Division:Biomedical and Clinical Sciences
Research Group:Pharmacology and pharmaceutical sciences
Research Field:Clinical pharmacy and pharmacy practice
Objective Division:Health
Objective Group:Provision of health and support services
Objective Field:Allied health therapies (excl. mental health services)
UTAS Author:Ming, LC (Dr Long Ming)
ID Code:109174
Year Published:2015
Deposited By:Pharmacy
Deposited On:2016-05-31
Last Modified:2017-11-02

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