Chow, J and Waldon, P and Lubiana, A and Williams, R and Loy, G and Lim, K and Larkin, A and Kohler, F, The establishment of the Triple I (Hub), an intake, information and intervention hub, Contemporary Nurse, 50, (2-3) pp. 227-37. ISSN 1037-6178 (2015) [Refereed Article]
Copyright 2015 Taylor & Francis
Objective: An integrated intake, information and intervention service, Triple I (Hub) was evaluated against its goal to be streamlined, co-ordinated and patient focussed. The integrated service co-located six previously disparate services, often accessed by the same patients and healthcare professionals. The service was evaluated five months after implementation.
Methods: Review methods included satisfaction surveys and observations made by an external expert.
Results: Survey findings from 118 participants indicated positive perceptions of all aspects of the service provided by Triple I (Hub), with similar ratings provided by staff (n = 56) and clients (n = 62). The external expert reported that there was improved job satisfaction expressed by staff, and there was significant reduction in processing time of aged care referrals from 3 weeks to less than 24 hours.
Conclusions: Evidence from mixed methods evaluation was used. Quantitative survey results only reported satisfaction by users, but observations provided supplementary indications for service development.
|Item Type:||Refereed Article|
|Keywords:||community health, integrated service, primary health|
|Research Division:||Medical and Health Sciences|
|Research Group:||Public Health and Health Services|
|Research Field:||Public Health and Health Services not elsewhere classified|
|Objective Group:||Public Health (excl. Specific Population Health)|
|Objective Field:||Public Health (excl. Specific Population Health) not elsewhere classified|
|Author:||Chow, J (Associate Professor Josephine Chow)|
|Deposited By:||Health Sciences|
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