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The establishment of the Triple I (Hub), an intake, information and intervention hub

journal contribution
posted on 2023-05-18, 19:22 authored by Josephine ChowJosephine Chow, Waldon, P, Lubiana, A, Williams, R, Loy, G, Lim, K, Larkin, A, Kohler, F

Objective: An integrated intake, information and intervention service, Triple I (Hub) was evaluated against its goal to be streamlined, co-ordinated and patient focussed. The integrated service co-located six previously disparate services, often accessed by the same patients and healthcare professionals. The service was evaluated five months after implementation.

Methods: Review methods included satisfaction surveys and observations made by an external expert.

Results: Survey findings from 118 participants indicated positive perceptions of all aspects of the service provided by Triple I (Hub), with similar ratings provided by staff (n = 56) and clients (n = 62). The external expert reported that there was improved job satisfaction expressed by staff, and there was significant reduction in processing time of aged care referrals from 3 weeks to less than 24 hours.

Conclusions: Evidence from mixed methods evaluation was used. Quantitative survey results only reported satisfaction by users, but observations provided supplementary indications for service development.

History

Publication title

Contemporary Nurse

Volume

50

Issue

2-3

Pagination

227-37

ISSN

1037-6178

Department/School

School of Nursing

Publisher

Routledge

Place of publication

Australia

Rights statement

Copyright 2015 Taylor & Francis

Repository Status

  • Restricted

Socio-economic Objectives

Public health (excl. specific population health) not elsewhere classified

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