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Email etiquette: guidelines for mental health nurses


Cleary, M and Freeman, A, Email etiquette: guidelines for mental health nurses, International journal of mental health nursing, 14, (1) pp. 62-5. ISSN 1445-8330 (2005) [Refereed Article]

Copyright Statement

Copyright 2005 John Wiley and Sons

DOI: doi:10.1111/j.1440-0979.2005.00356.x


This note is about the use of email and its role in mental health settings. We anticipate that it may be of assistance to mental health nurses unfamiliar with the benefits and pitfalls of email and wanting to learn more about how to use it professionally and effectively. In mental health nursing, we pride ourselves on our interpersonal skills and being able to communicate. However, transferring these skills to an electronic medium is not always easy. Because many of us are self-taught, there is potential for email to be a hindrance rather than a help in the quest for good collegial relationships. In this note, we discuss some of the common situations that can arise when email use goes awry and provide some helpful tips for getting the most out of email. It is hoped that the information and checklist provided in this paper will strike a chord with many, encouraging discussion and promoting appropriate use of this form of communication.

Item Details

Item Type:Refereed Article
Keywords:email, mental health nurses
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Mental health services
Objective Division:Health
Objective Group:Public health (excl. specific population health)
Objective Field:Mental health
UTAS Author:Cleary, M (Professor Michelle Cleary)
ID Code:108454
Year Published:2005
Web of Science® Times Cited:8
Deposited By:Health Sciences
Deposited On:2016-04-19
Last Modified:2016-08-08

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