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Role Clarity, Swift Trust and Multi-Agency Coordination


Curnin, S and Owen, C and Paton, D and Trist, C and Parsons, D, Role Clarity, Swift Trust and Multi-Agency Coordination, Journal of Contingencies and Crisis Management, 23, (1) pp. 29-35. ISSN 0966-0879 (2015) [Refereed Article]

Copyright Statement

2015 John Wiley & Sons Ltd

DOI: doi:10.1111/1468-5973.12072


The purpose of this paper was to further the understanding of swift trust in temporary organizations by examining the role swift trust plays in emergency management coordinationand how role clarity acts as an enabler within temporary organizational configurations. A qualitative interview study was conducted with 32 liaison officers working in three strategic-level emergency operations centres in Australia. Role clarity was identified as an important factor in the successful formation of emergency management temporary organizations by emergency services and critical infrastructure liaison officers working in multi-agency arrangements. By providing role clarity, liaison officers may enable collaborative working practices among organizations involved in emergency management and thus facilitate multi-agency coordination.The function of role clarity in the context of swift trust is largely overlooked in emergency management.Therefore, this study has contributed to the knowledge of swift trust by empirically verifying the impact of role clarity by liaison officers working in the research setting.

Item Details

Item Type:Refereed Article
Research Division:Human Society
Research Group:Policy and administration
Research Field:Public administration
Objective Division:Indigenous
Objective Group:Pacific Peoples community services
Objective Field:Pacific Peoples community services not elsewhere classified
UTAS Author:Curnin, S (Associate Professor Steven Curnin)
UTAS Author:Owen, C (Dr Christine Owen)
UTAS Author:Paton, D (Professor Douglas Paton)
ID Code:106865
Year Published:2015
Web of Science® Times Cited:47
Deposited By:School of Social Sciences
Deposited On:2016-02-24
Last Modified:2017-11-27

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