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Connectivity and collaboration: the role of performance measures

Citation

Pateman, HA and Cahoon, SC and Chen, S-L, Connectivity and collaboration: the role of performance measures, Proceedings of the International Conference on Global Integration of Economies and Connectivity Development, 31 August - 01 September 2015, Taipei, Taiwan, pp. 1-16. (2015) [Non Refereed Conference Paper]


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Official URL: http://www.scu.edu.tw/ba/SUBA-ALRT2015/

Abstract

Supply chains and their underpinning logistics systems are critical to international trade and the economic development of regions. Efficient and effective logistics systems in a region facilitate its development by providing seamless freight movements through connectivity. The physical logistics network forms a multi-modal freight system and, equally important, creates a network of interdependent organisations and logistics providers, connected by freight movements and relationships.

Collaboration is a strategy that facilitates the management of connections between organisations and logistics providers. Increasingly collaboration is regarded as a way to improve connectivity. Collaboration provides strategic benefits, including cost savings and improved customer service; it requires major resource commitments, such as senior management involvement and information sharing. Initiating and managing collaboration to achieve ongoing net benefits is complex. Performance measures can assist in their management.

The paper reports findings from in-depth telephone interviews with 32 senior managers in the Australian logistics industry. The interviews reveal that the use of performance measures in collaborations with other logistics providers remains at a basic level. Few organisations use performance measures that assess the resources committed to the relationship, benefits achieved or include key milestones. Implications for the use of performance measures to improve connectivity through collaboration in the logistics system, particularly for key nodes such as ports, are included. Suggestions for further research are also indicated.

Item Details

Item Type:Non Refereed Conference Paper
Keywords:collaboration, connectivity, Australian logistics, performance measures
Research Division:Commerce, Management, Tourism and Services
Research Group:Transportation and Freight Services
Research Field:Transportation and Freight Services not elsewhere classified
Objective Division:Transport
Objective Group:Water Transport
Objective Field:International Sea Freight Transport (excl. Live Animal Transport)
Author:Pateman, HA (Ms Hilary Pateman)
Author:Cahoon, SC (Dr Stephen Cahoon)
Author:Chen, S-L (Dr Peggy Chen)
ID Code:106386
Year Published:2015
Deposited By:Maritime and Logistics Management
Deposited On:2016-02-09
Last Modified:2016-08-05
Downloads:0

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