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Thinking out loud and e-Health for coordinated care – lessons from user requirements gathering in the 4C project
Citation
Ellis, L and Cheek, C and Turner, P, Thinking out loud and e-Health for coordinated care - lessons from user requirements gathering in the 4C project, Proceedings of the 26th Australasian Conference on Information Systems, 2-4 December 2015, Adelaide, South Australia, pp. 1-10. (2015) [Refereed Conference Paper]
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Official URL: https://acis2015.unisa.edu.au/
Abstract
e-Health is a core part of Australia’s strategy to address rising costs and changing demands for healthcare services. Over $1bn spent and only 6% of Australians registered, the personally controlled electronic health record suggests user challenges remain. Evidence confirms the benefits from involving users in systems development there is a need for examples of how to engage effectively in healthcare settings. This research describes the use of an agile development methodology combined with the ‘thinking out loud’ technique to deliver a solution that exceeded user requirements in supporting a new model of care. The 4C project solution proposed to connect Aged Care institutions with general practices, hospitals and specialist services in Tasmania’s north-west region. It was underpinned by a design incorporating three spheres of participation. As a trial project for the PCEHR it remains unclear why lessons learned appear not to have been deployed more explicitly in the National roll-out.
Item Details
| Item Type: | Refereed Conference Paper |
|---|---|
| Keywords: | eHealth, Thinking Out Loud, PCEHR, meaningful use |
| Research Division: | Information and Computing Sciences |
| Research Group: | Library and Information Studies |
| Research Field: | Health Informatics |
| Objective Division: | Information and Communication Services |
| Objective Group: | Information Services |
| Objective Field: | Electronic Information Storage and Retrieval Services |
| Author: | Ellis, L (Associate Professor Leonie Ellis) |
| Author: | Cheek, C (Mrs Colleen Cheek) |
| Author: | Turner, P (Associate Professor Paul Turner) |
| ID Code: | 106044 |
| Year Published: | 2015 |
| Deposited By: | Information and Communication Technology |
| Deposited On: | 2016-01-26 |
| Last Modified: | 2017-11-13 |
| Downloads: | 0 |
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