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e-Health is a core part of Australia’s strategy to address rising costs and changing demands for healthcare services. Over $1bn spent and only 6% of Australians registered, the personally controlled electronic health record suggests user challenges remain. Evidence confirms the benefits from involving users in systems development there is a need for examples of how to engage effectively in healthcare settings. This research describes the use of an agile development methodology combined with the ‘thinking out loud’ technique to deliver a solution that exceeded user requirements in supporting a new model of care. The 4C project solution proposed to connect Aged Care institutions with general practices, hospitals and specialist services in Tasmania’s north-west region. It was underpinned by a design incorporating three spheres of participation. As a trial project for the PCEHR it remains unclear why lessons learned appear not to have been deployed more explicitly in the National roll-out.

Item Type:	Refereed Conference Paper
Keywords:	eHealth, Thinking Out Loud, PCEHR, meaningful use
Research Division:	Health Sciences
Research Group:	Health services and systems
Research Field:	Health informatics and information systems
Objective Division:	Information and Communication Services
Objective Group:	Information services
Objective Field:	Electronic information storage and retrieval services
UTAS Author:	Ellis, L (Associate Professor Leonie Ellis)
UTAS Author:	Cheek, C (Dr Colleen Cheek)
UTAS Author:	Turner, P (Associate Professor Paul Turner)
ID Code:	106044
Year Published:	2015
Deposited By:	Information and Communication Technology
Deposited On:	2016-01-26
Last Modified:	2017-11-13
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