Jaeger, M and Adair, D, Classifying TQM benefits, practices and obstacles as perceived in Kuwait, Innovation Arabia 8 Annual Conference 2015 Business and Quality Management Final Conference Proceedings, 16-18 February, Dubai, UAE, pp. 76-89. (2015) [Refereed Conference Paper]
Official URL: http://www.innovationarabia.ae/
Based on a literature review, a universal classification system for TQM benefits, practices and obstacles has been identified. A number of 115 practitioners have been individually interviewed, and, their responses have been analyzed against the classification system derived from the literature review.
It emerges that all responses matched one of the benefits, obstacles and practices of the classification system. The respondents perceived quality of products and services to be the most important benefit of TQM, management system related practices to be the most important practices of TQM, and lack of employee involvement to be the biggest obstacle to TQM.
Presentation of these results enable practitioners to compare and contrast their own perception with that identified here. Identifying and acting on any differences has the potential to increase the effectiveness of the TQM approach within their own organizations.
|Item Type:||Refereed Conference Paper|
|Keywords:||Total Quality Management, TQM, benefits, classification|
|Research Group:||Interdisciplinary Engineering|
|Research Field:||Interdisciplinary Engineering not elsewhere classified|
|Objective Group:||Other Manufacturing|
|Author:||Jaeger, M (Dr Martin Jaeger)|
|Author:||Adair, D (Dr Desmond Adair)|
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