eCite Digital Repository

Consumer Use of 'Dr Google': A Survey on Health Information-Seeking Behaviors and Navigational Needs


Lee, KJ and Hoti, K and Hughes, JD and Emmerton, LM, Consumer Use of 'Dr Google': A Survey on Health Information-Seeking Behaviors and Navigational Needs, Journal of medical Internet research, 17, (12) Article e288. ISSN 1438-8871 (2015) [Refereed Article]


Copyright Statement

Copyright 2015 The Authors. Licensed under Creative Commons Attribution 2.0 Generic (CC BY 2.0)

DOI: doi:10.2196/jmir.4345


BACKGROUND:The Internet provides a platform to access health information and support self-management by consumers with chronic health conditions. Despite recognized barriers to accessing Web-based health information, there is a lack of research quantitatively exploring whether consumers report difficulty finding desired health information on the Internet and whether these consumers would like assistance (ie, navigational needs). Understanding navigational needs can provide a basis for interventions guiding consumers to quality Web-based health resources.

OBJECTIVE: We aimed to (1) estimate the proportion of consumers with navigational needs among seekers of Web-based health information with chronic health conditions, (2) describe Web-based health information-seeking behaviors, level of patient activation, and level of eHealth literacy among consumers with navigational needs, and (3) explore variables predicting navigational needs.

METHODS: A questionnaire was developed based on findings from a qualitative study on Web-based health information-seeking behaviors and navigational needs. This questionnaire also incorporated the eHealth Literacy Scale (eHEALS; a measure of self-perceived eHealth literacy) and PAM-13 (a measure of patient activation). The target population was consumers of Web-based health information with chronic health conditions. We surveyed a sample of 400 Australian adults, with recruitment coordinated by Qualtrics. This sample size was required to estimate the proportion of consumers identified with navigational needs with a precision of 4.9% either side of the true population value, with 95% confidence. A subsample was invited to retake the survey after 2 weeks to assess the test-retest reliability of the eHEALS and PAM-13.

RESULTS: Of 514 individuals who met our eligibility criteria, 400 (77.8%) completed the questionnaire and 43 participants completed the retest. Approximately half (51.3%; 95% CI 46.4-56.2) of the population was identified with navigational needs. Participants with navigational needs appeared to look for more types of health information on the Internet and from a greater variety of information sources compared to participants without navigational needs. However, participants with navigational needs were significantly less likely to have high levels of eHealth literacy (adjusted odds ratio=0.83, 95% CI 0.78-0.89, P<.001). Age was also a significant predictor (P=.02).

CONCLUSIONS: Approximately half of the population of consumers of Web-based health information with chronic health conditions would benefit from support in finding health information on the Internet. Despite the popularity of the Internet as a source of health information, further work is recommended to maximize its potential as a tool to assist self-management in consumers with chronic health conditions.

Item Details

Item Type:Refereed Article
Keywords:Health Informatics; eHealth; Chronic Disease; Self-Management; Internet; Google
Research Division:Biomedical and Clinical Sciences
Research Group:Pharmacology and pharmaceutical sciences
Research Field:Pharmacology and pharmaceutical sciences not elsewhere classified
Objective Division:Health
Objective Group:Evaluation of health and support services
Objective Field:Health education and promotion
UTAS Author:Lee, KJ (Dr Kenneth Lee)
ID Code:105423
Year Published:2015
Web of Science® Times Cited:89
Deposited By:Pharmacy
Deposited On:2016-01-03
Last Modified:2017-11-02
Downloads:170 View Download Statistics

Repository Staff Only: item control page