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Instruments to measure the inpatient hospital experience: A literature review


Edwards, K and Walker, K and Duff, J, Instruments to measure the inpatient hospital experience: A literature review, Patient Experience Journal, 2, (2) Article 11. ISSN 2372-0247 (2015) [Refereed Article]

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Healthcare professionals worldwide are increasingly broadening their focus to include the experiences of patients and their family members as a means of assessing quality patient centered care. This paper seeks to identify and discuss instruments specifically designed to measure the inpatient hospital experience. A literature search focusing on preidentified instruments as per the Health Foundationís Helping Measuring Patient Centered Care database of measurement instruments (de Silva, 2014) and additional health databases (CINAHL, ERIC, EBSCO, HaPI, MEDLINE, PubMed and Psych INFO) was undertaken. Thirteen relevant instruments and seventeen associated studies (regarding instrument development and or validation) were identified. These instruments provide generalizable but less descriptive experience data, are predominantly based on post hospital discharge data and do not have identified feedback to staff mechanisms. Further research is warranted to co-develop an inpatient hospital experience instrument, designed to capture real time descriptive data with a corresponding feedback process to frontline clinicians. Ideally such an instrument could be designed using a participatory research methodology, whereby patients, friends, family and healthcare clinicians are equal co-developers.

Item Details

Item Type:Refereed Article
Keywords:patient experience, measurement, patient centred care, patient-centred outcome research
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health services and systems not elsewhere classified
Objective Division:Health
Objective Group:Clinical health
Objective Field:Clinical health not elsewhere classified
UTAS Author:Edwards, K (Dr Kelly Edwards)
UTAS Author:Walker, K (Professor Kim Walker)
UTAS Author:Duff, J (Dr Jed Duff)
ID Code:104866
Year Published:2015
Deposited By:Health Sciences
Deposited On:2015-11-24
Last Modified:2016-09-26

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