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Can that work for us? Analysing Organisational, Group and Individual Factors for Successful, Health Services Innovation

Citation

Eljiz, K and Hayes, K and Dadich, A and Fitzgerald, J and Sloan, T and Kobilski, S, Can that work for us? Analysing Organisational, Group and Individual Factors for Successful, Health Services Innovation, Asia Pacific Journal of Health Management, 6, (2) pp. 280-292. ISSN 1833-3818 (2011) [Refereed Article]

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Official URL: http://www.achsm.org.au/education/journal/

Abstract

Objective: Process innovations can increase efficiency and quality in service organisations. [1,2] Health services organisations have been criticised for being slow to exploit process-management innovations. [3,4] To address perceived deficiencies, this article combines knowledge of factors that improve the Diffusion of Innovation (DoI) in health services organisations [5] with organisational behaviour theory [6] to produce a practical tool to assist health managers and clinicians assess the likelihood of an innovation succeeding in their organisation. Design: Semi-structured interviews were used to identify and analyse organisational, group and individual factors supporting or impeding the implementation of process changes in a public hospital sonography department. Setting: Emergency and imaging departments within a public hospital in New South Wales. Results: Using extant research literature and data collected from the hospital, a checklist was developed to identify factors that aid the implementation of Introduction This article examines and illustrates factors which can influence the Diffusion of Innovation (DoI) within health services settings. First, current knowledge of DoI in health services [5] is used to develop tables of organisational, group innovations within health services settings. The checklist prompts people responsible for innovation implementation to consider key factors that influence the DoI, identify gaps between the current and desired states and develop action plans to address these gaps. Conclusions: The checklist developed in this article helps health personnel predict the likelihood of innovation adoption, and identify gaps to the ideal state at organisational, group and individual levels. The necessity of conscious change management when implementing innovations is also addressed. Given impending national healthcare reforms, this article is both important and timely. Abbreviations: DoI Diffusion of Innovation; OECD Organisation for Economic Cooperation and Development. Key words: diffusion of innovation; innovation; implementation; public hospital; animated computer simulation.

Item Details

Item Type:Refereed Article
Research Division:Commerce, Management, Tourism and Services
Research Group:Business and Management
Research Field:Organisational Planning and Management
Objective Division:Health
Objective Group:Health and Support Services
Objective Field:Health and Support Services not elsewhere classified
Author:Eljiz, K (Dr Kathy Eljiz)
ID Code:100967
Year Published:2011
Deposited By:Faculty of Business
Deposited On:2015-06-04
Last Modified:2015-09-18
Downloads:0

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