Hospital discharge is associated with high risks and potential adverse events for patients. While significant efforts have been made to improve discharge, patients and their families/carers have tended to be marginalized in discharge processes. Evidence from user-centred approaches to the development of eHealth emphasize the importance of engaging end-users to optimize the safety and quality of health services. This paper promotes a patient-centred approach focusing on discharge back to the community and the development of electronic tools as a method for contributing to improving the safety and quality of discharge processes. Understanding and engaging with patients as end-users avoids simplistic techno-centric and info-centric approaches to discharge improvement.

Item Type:	Refereed Article
Keywords:	hospital discharge, user-centred, patient-centred, information communication technologies (ICTs)
Research Division:	Health Sciences
Research Group:	Health services and systems
Research Field:	Health informatics and information systems
Objective Division:	Health
Objective Group:	Provision of health and support services
Objective Field:	Palliative care
UTAS Author:	Wong, MC (Dr Ming Wong)
UTAS Author:	Yee, KC (Dr Kwang Yee)
UTAS Author:	Turner, P (Associate Professor Paul Turner)
ID Code:	100575
Year Published:	2015
Deposited By:	Information and Communication Technology
Deposited On:	2015-05-20
Last Modified:	2017-06-07
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