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Rethinking Communication in IT Project Management


McKay, J and Marshall, P and Grainger, N, Rethinking Communication in IT Project Management, Proceedings of the 47th Annual Hawaii International Conference on System Sciences, 6-9 January 2014, Waikoloa, Hawaii, pp. 4315-4324. ISBN 9781479925049 (2014) [Refereed Conference Paper]

Copyright Statement

Copyright 2014 IEEE

DOI: doi:10.1109/HICSS.2014.533


This paper is a response to the call in the Rethinking Project Management (RPM) study for new ways of thinking regarding project management. In particular, this paper presents a critique of existing thinking on communication in project management, and then presents a new model for conceptualizing communication in IT project management. Specifically, the Shannon-Weaver model, on which the Project Communications Management knowledge area in PMBOK is based, is shown to be inadequate when applied to human communications, and an alternative conceptualization is offered in this paper, drawing on alternate theories of communication from Galle and Wittgenstein. Project manager understanding of communication may be improved through recognition of the productive and interpretive aspects of communication and of the role of language games in supporting or thwarting successful communication across stakeholder groups.

Item Details

Item Type:Refereed Conference Paper
Research Division:Information and Computing Sciences
Research Group:Information systems
Research Field:Information systems not elsewhere classified
Objective Division:Information and Communication Services
Objective Group:Information services
Objective Field:Information services not elsewhere classified
UTAS Author:Marshall, P (Professor Peter Marshall)
ID Code:100319
Year Published:2014
Web of Science® Times Cited:1
Deposited By:Research Division
Deposited On:2015-05-11
Last Modified:2015-11-05

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