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Learning at the boundaries: An action agenda for business analysts
Citation
Vashist, R and McKay, J and Marshall, P, Learning at the boundaries: An action agenda for business analysts, Proceedings of the 47th Annual Hawaii International Conference on System Sciences, 6-9 January 2014, Waikoloa, Hawaii, pp. 4536-4545. ISBN 978-1-4799-2504-9 (2014) [Refereed Conference Paper]
Copyright Statement
Copyright 2014 IEEE
DOI: doi:10.1109/HICSS.2014.557
Abstract
The business analyst role was established in
response to concerns about a ‘gap’ between technical
IT staff and users. Such a ‘gap’ has been implicated in
the failure of information systems to consistently
deliver business value. However research suggests
that while business analysts may facilitate the
relationship between technical staff and business
users, boundaries may still occur between business
analysts and user groups on one hand, and business
analysts and IT staff on the other. Nonetheless, these
boundaries present opportunities for all the
participant groups to learn by developing new
understandings, knowledge and practices, thus
enabling them to more effectively interact with their
constituents. Through the adopted practice
perspective, our research demonstrates that learning
via socio-spatial and instrumental-developmental
expansions at the boundaries can improve the practice
of business analysts. Our findings make a contribution
to the practice perspective literature by highlighting
the importance of boundaries as opportunities for
learning.
Item Details
Item Type: | Refereed Conference Paper |
---|---|
Research Division: | Information and Computing Sciences |
Research Group: | Information systems |
Research Field: | Information systems not elsewhere classified |
Objective Division: | Information and Communication Services |
Objective Group: | Information services |
Objective Field: | Information services not elsewhere classified |
UTAS Author: | Marshall, P (Professor Peter Marshall) |
ID Code: | 100302 |
Year Published: | 2014 |
Deposited By: | Research Division |
Deposited On: | 2015-05-11 |
Last Modified: | 2015-11-05 |
Downloads: | 0 |
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