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Industry professionalisation of strata title managers: what are the implications for governance?


Altmann, E, Industry professionalisation of strata title managers: what are the implications for governance?, Property Management, 33, (2) pp. 187-204. ISSN 0263-7472 (2015) [Refereed Article]

Copyright Statement

Copyright 2015 Emerald Group Publishing Limited.

DOI: doi:10.1108/PM-07-2014-0030


Purpose – The purpose of this paper is to explore the rise of strata manager as a newly emergent profession and note their impact on the governance within medium and high density, strata titled housing such as flats, apartments, town-houses and CIDs. Design/methodology/approach – This research presents finding from a small scale, qualitative research project focused on the interaction between the owner committee of management and strata managers. Findings – The introduction mandatory certification is championed by industry bodies. The strata managers considered they already demonstrated valuable attributes desired by committees of management. These differed to the attributes targeted by the new training regime, and the attributes valued by the committees of management. Research limitations/implications – This is a small scale pilot study. A larger study will need to be undertaken to confirm these results. Practical implications – There is a disjunct between the training and what strata managers consider relevant to undertaking their duties. This has significance for the ongoing governance of these properties and industry professionalisation. The resilience of Australia’s densification policies will depend on how learning will translate into better governance outcomes for owners. Social implications – One in three people within Australia’s eastern states lives or owns property within strata titled complex (apartments, flats and townhouse developments). The increasing number of strata managers and professionalisation within their industry has the ability to impact an increasing number of people. Originality/value – The impact of this new profession, and their requirements in terms of expertise has not been fully considered within existing academic literature.

Item Details

Item Type:Refereed Article
Keywords:Government policy, Customer satisfaction, Property management, Governance, Apartments, Professional management
Research Division:Human Society
Research Group:Sociology
Research Field:Urban sociology and community studies
Objective Division:Law, Politics and Community Services
Objective Group:Government and politics
Objective Field:Public services policy advice and analysis
UTAS Author:Altmann, E (Dr Erika Altmann)
ID Code:100093
Year Published:2015
Web of Science® Times Cited:4
Deposited By:Arts, Law and Education
Deposited On:2015-05-01
Last Modified:2017-11-06
Downloads:1 View Download Statistics

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